Data Protection & Security Architecture
Your operational data and customer conversations remain strictly confidential and isolated.
Zero Public Model Training
Your store rules, support history, and customer communications are never fed back into public model training datasets.
End-to-End Encryption
All stored data and API signals transmitted between your e-commerce platform and Lunacore use standard AES-256 and TLS 1.3 encryption.
Isolated Environments
Every enterprise tenant runs within isolated data boundaries, preventing cross-tenant data exposure.
Execution Control Guardrails
How we ensure your business rules are safely enforced.
Strict Financial Limits
The AI cannot execute refunds or issue discount credits beyond the monetary ceiling configured by your management team. Anything exceeding your limit automatically pauses for human authorization.
Audit Log & Trail Transparency
Every customer interaction records the specific store policy rule evaluated, the input data verified, and the resulting system decision.
Role-Based Access Control
Control manager escalation access with role-based permissions, ensuring only designated team members can sign off on high-value exceptions.