System Features & Capability Overview
Lunacore is built to handle customer operations automatically while preserving strict human oversight on sensitive decisions.
Custom Policy Enforcement
Hard-code your exact store rules into the AI model so it never offers unauthorized refunds, discounts, or replacements.
1-Click Manager Sign-off
Set monetary thresholds (e.g., refunds over ₹2,000). The AI prepares the order summary and sends a single click approval alert to management.
E-Commerce Platform Sync
Seamlessly integrates into Shopify, custom store databases, and logistics webhooks to check tracking numbers and inventory in real time.
Single-Agent Systems (Informative Bot)
Designed for small businesses and startups needing 24/7 lead capture and standard FAQ handling[cite: 1]. A dedicated single AI agent instance works around the clock on your website.
Single-Agent Workflow
Simple, direct, 24/7 automated support execution.
24/7 Chat Ingestion
Captures incoming visitor inquiries instantly on your site widget.
Knowledge Base Match
Resolves standard questions using your pre-loaded company data.
Multi-Agent Systems & Hierarchy
How Lunacore divides labor across specialized sub-agents to completely eliminate hallucinations.
Architectural mesh: The Master Agent routes requests down to specialized sub-agents for complex troubleshooting, database retrieval, and tool execution.
Main Face Agent
Acts as the primary coordinator (integrated with Zoho) that interacts directly with users and routes payloads to sub-agents.
Solve Complex Issues
Dedicated sub-agent handling intricate troubleshooting, multi-step policy rules, and edge-case exceptions.
Data & Tools Executors
Retriever agents query live databases/inventory, while Tool executors run webhooks and automate CRM updates.
The Two Weekly Executive Reports
Available on Tier 2 plans and above, management receives two automated AI intelligence reports every Monday to maintain absolute operational clarity.
Summarizes total conversation volume, lead conversion rates, autonomous resolution percentage, and operational hours saved.
Automated grouping of recurring complaints, early warnings on broken links or policy misunderstandings, and actionable operational advice.
Weekly Resolution Rate
Automated Customer Tasks Handled
Included Standard Capabilities
Deploy on WhatsApp, Web Chat, Email, or custom internal dashboards.
Every conversation, rule check, and decision is stored with full time stamps.
Receive email briefs summarizing task completion rates and escalation trends.
Customer data is encrypted and never used for public AI training models.